Terms of service

Last updated: September 2026

These Terms of Service ("Terms") govern your use of the Dabba platform and services. By using Dabba, you agree to these Terms.

1. About Dabba

Dabba is a neighbourhood cooking network that connects home cooks with customers in their community. Dabba provides a platform for cooks to list dishes, for customers to place orders, and for payments to be processed. Dabba is not a restaurant, food manufacturer, or food service operator.

2. Accounts

You must create an account to place orders or to list dishes as a cook. You are responsible for keeping your account credentials secure and for all activity on your account. You must be at least 18 years old to use Dabba.

3. Orders and batches

Dishes on Dabba are offered in batches. A batch has a minimum order count and a deadline. If the minimum is not met by the deadline, the batch is cancelled and no payment is taken. When a batch meets its minimum, the cook prepares the ordered portions and customers are charged.

4. Payments and fees

When you place an order, your payment method is authorised but not charged. You are charged only when the batch closes and the minimum order count is met. The total price includes the dish price and a service fee. Chef fees, if applicable, are deducted from the dish price and do not appear as a separate charge to customers.

5. Cancellations and refunds

If a batch is cancelled because the minimum was not met, you are not charged and any authorisation hold is released. Cancellation after a batch has closed is at the cook's discretion and handled on a case-by-case basis. Refund requests for quality or service issues may be submitted within 24 hours of delivery.

6. Allergen and dietary information

Dabba displays allergen information provided by cooks. This information is self-reported and not independently verified. Dabba does not guarantee that any dish is free from any allergen. You are responsible for reading allergen information and making your own decisions. If you have a severe allergy, contact the cook directly before ordering.

7. Cook obligations

Cooks on Dabba are independent individuals, not Dabba employees. Cooks are responsible for the food they prepare, including its safety, quality, and allergen labelling. Cooks must comply with all applicable laws and regulations related to food preparation and sale.

8. Intellectual property

The Dabba name, logo, design, and all content on the Dabba platform are the property of Dabba. You may not use them without written permission.

9. Limitation of liability

To the fullest extent permitted by law, Dabba is not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or any food ordered through it. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

10. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of Dabba after any change constitutes your acceptance of the new Terms.

11. Contact

Questions about these Terms? Contact us at legal@dabba.example.